Overview

Our client sought a new way to enhance the customer dining journey using AI—one that could personalize food recommendations not just by dietary restrictions or cuisine, but by how people feel. The goal was to reduce menu overwhelm, create a memorable experience, and encourage emotional connection with the brand.

Our Solution: A Conversational AI That Feeds Your Mood
We developed a mood-based conversational recommender system: an intuitive AI chatbot that engages customers in a friendly, lightweight conversation and returns meal suggestions tailored to their mood, energy level, and preferences.
Accessible via touchscreen kiosks or mobile apps, this experience bridges emotional intelligence with culinary delight.

How It Works

Upon launching the app or kiosk, the user is greeted by a chatbot that leads with empathy. Instead of asking what the user wants to eat, it begins with how they feel.

Conversation Flow

• “How are you feeling right now?”
  (Happy / Sad / Anxious / Low Energy)

• “What’s your energy level like today?”
  (Low / Medium / High)

• “Do you have any dietary restrictions or allergies?”

• “Craving anything in particular?”

The AI interprets user input using NLP sentiment analysis and applies mood-to-meal mapping to recommend food options that satisfy both emotional and physical needs.